Hung up on after: 1:06:13

I called Western Digital to request an RMA for a device i got that was defective when I opened it. Their robotic service directed me quickly to a representative who is to help me get my RMA supposedly.

We have not yet even addressed what is wrong with the device. He asked for my name and the serial number on the device. After I gave him my serial number, he told me that he had to put me on hold. It has been about 50 minutes since he put me on hold so I thought I would live blog the action. I wonder how long it is going to take after he comes back and I actually tell him what is wrong with the device. Also, with the information I gave him, what in the world could take him so long? All he should need to do is look up my device, right? I think he went to lunch.

12:49 PM (54:40 call time) – Still on hold.

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